Care, with clarity
Brooks & Oaks is a brand of S & A Lifecare Pvt. Ltd., based in Mohali, India. This centre brings together the policies for purchases from our online store and installed web app. The same customer-care channels support domestic and eligible international orders.
Before you order
- Terms & conditions — your agreement with us, ordering and your rights.
- Payments & pricing — currencies, taxes, payment confirmation and refunds.
- Shipping & delivery — dispatch, service estimates, tracking and delayed parcels.
- International orders & customs — available destinations, import charges and regional protections.
After you order
- Cancellation policy — how to ask us to stop an order.
- Returns, exchanges & refunds — eligibility, hygiene exclusions and the refund process.
- Product care & safety — packaging, usage guidance and reporting a concern.
- Complaints & resolution — support and escalation.
Your information
Our privacy policy explains how information is used. Cookies & app storage explains account sessions, currency preferences and the installed app. Contact us if you would like help choosing the right policy.
A fair approach
Your statutory rights remain protected. These policies do not limit remedies that cannot lawfully be excluded under the consumer laws applicable to your purchase.
Country-specific mandatory protections take priority where applicable. Policy updates apply prospectively; they do not remove rights attached to an order already placed. You may print or save these pages for your records.
A question about this policy?
Our customer-care team can help with your order or explain the next step.
Contact customer care