Terms & conditions

The seller and operator of this store is S & A Lifecare Pvt. Ltd., trading under the brand Brooks & Oaks. Our contact address is E 42, Phase 8, Industrial Area, Mohali, India 160071. Write to care@brooksandoaks.com or call +91 172 4632099. References to “we”, “us” and “our” mean this company. These terms apply to our website and installed web app.

You must be at least 18 and legally able to enter into a purchase contract, or have an adult place the order for you. Provide accurate contact and delivery information, protect your account credentials and notify us if you suspect unauthorized use. Our store is for personal use; resale or wholesale supply requires a separate written agreement. Do not misuse the website, attempt unauthorized access or submit fraudulent orders.

Check the product description, net contents, ingredients, warnings, price and available options before ordering. Images illustrate the presentation; screens and packaging updates may affect appearance, but goods must correspond to the material description agreed at purchase. If a material detail is unclear or inconsistent, contact us before paying. We will not substitute a different product or size without your agreement. Product origin and manufacturer details are stated on the applicable product label and listing.

Choose your items, review the bag, enter the delivery address, select an available shipping and payment option, review the total and accept the sales policies before submitting. You can correct details before placing the order. An order acknowledgment confirms receipt of your request; acceptance occurs when we confirm dispatch, unless applicable law requires otherwise. Payment confirmation records receipt of payment and does not by itself mean an item has been dispatched. If we cannot fulfil an order because of availability, delivery restrictions, a material pricing error or a legitimate security concern, we will explain the issue and return payments for the unfulfilled portion. We will not increase the agreed price or make a material substitution without your consent.

The checkout total identifies the selected currency, items, discounts, delivery charges and taxes collected by us. Only payment methods offered for your country and currency are available. Any destination charges not collected at checkout are addressed in International orders & customs. Your bank may impose its own conversion or international transaction charges. See Payments & pricing for failed, pending or duplicate payments. A promotion applies only under its displayed conditions; it does not remove mandatory consumer remedies.

Delivery eligibility, available services and charges are shown at checkout. Estimated dispatch and transit periods are described in Shipping & delivery. We remain responsible for resolving non-delivery or transit damage where required by law; passing a parcel to our carrier does not automatically transfer all risk to you. Contact us immediately for an address change or cancellation. See Cancellation policy and Returns, exchanges & refunds.

Your statutory rights remain protected. These policies do not limit remedies that cannot lawfully be excluded under the consumer laws applicable to your purchase.

Use goods as directed on their labels. Product information is general personal-care information and does not replace individual medical advice. We do not exclude liability for fraud, death or personal injury caused by negligence, defective goods, or any liability that cannot legally be limited. Normal variations in personal preference do not remove your rights if a product is faulty, unsafe or materially misdescribed.

Account, order and support information is handled under our Privacy policy. Order, verification, delivery and security messages are part of the service. Marketing is optional and separate from purchase acceptance. You may ask us to stop promotional messages without affecting essential order communications.

The Brooks & Oaks name, website content and brand assets may not be copied for commercial use without permission, subject to lawful exceptions. We may update website features or these terms prospectively. The terms accepted for an existing order remain relevant to that order. Indian law governs these terms, subject to mandatory protections in the consumer’s applicable jurisdiction. Nothing requires a consumer to waive access to a competent local court, consumer commission, regulator or other mandatory remedy. Please use Complaints & resolution if something needs attention.